Contact Us
Need help with your Mint Velvet order or have a question before you shop? Our customer support team is here to help with orders, shipping, returns, exchanges, product questions, and account help.
Response Time
Please allow 24–48 hours for our support team to respond.
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM
What to Include in Your Message
To help us review your request quickly, please include the details that apply to your question.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an existing order.
- A clear description of the issue or question.
- Product names, sizes, colors, or photos if your question is product-related.
- Any relevant dates, tracking details, or previous support messages.
How We Can Help
Order Support
Contact Mint Velvet for help with order questions, order details, checkout concerns, or updates related to a recent purchase.
Shipping Support
Reach out if you need help understanding shipping updates, delivery questions, or information connected to your order status.
Returns & Exchanges
We can help with return and exchange questions, including what information to provide before sending your request.
Product Questions
Ask us about Mint Velvet product details, sizing questions, colors, categories, or other shopping information before you order.
Account Help
Contact us if you need support with account access, account details, or questions related to your customer information.
General Questions
For anything else, send us a message and we will direct your request to the right support area.
Contact Form Note
Use the contact form on this page if available, or email us directly at [email protected].
Please avoid sending sensitive payment details by email or through the contact form. We only ask for the information needed to review and respond to your support request.
We’re Happy to Help
Thank you for contacting Mint Velvet. Whether you need order support, shipping help, return or exchange guidance, product information, or account assistance, our team will do its best to respond within 24–48 hours during customer service hours.
For the fastest support, include your order number and a clear summary of your request in your first message.
