Shipping Overview

Order Processing Time

Mint Velvet orders are typically processed within 1–3 days. Processing time includes order review, payment confirmation, and preparation before shipment.

Processing time may be affected by order volume, payment review, product availability, or incomplete order information. If we need more details to process your order, our customer service team may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after the order has been shipped. Delivery estimates are provided as general timeframes and may vary depending on destination, local delivery conditions, customs processing, weather, holidays, or other factors outside our direct control.

We do our best to help every Mint Velvet order move smoothly from processing to delivery, but delivery dates should be treated as estimates rather than guaranteed arrival dates.

Shipping Destinations

Mint Velvet provides Free Worldwide Shipping to available delivery destinations. During checkout, please enter your full and accurate shipping address so your order can be reviewed and prepared correctly.

If your address cannot be served or requires additional confirmation, our customer service team may contact you for more information before the order is shipped.

Shipping Rates

Shipping is free worldwide through our Free Worldwide Shipping service. You will not be charged a separate standard shipping fee for eligible orders.

Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking details may become available. Please allow 1–3 days after shipment for tracking information to update.

If your tracking link does not show movement right away, please check again later. Tracking systems may need time to scan and display the latest package status.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Mint Velvet is not responsible for delays caused by missing, incomplete, or incorrect address details provided at checkout.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes may not be possible once processing or shipment has started.

Customs, Duties, and Taxes

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

You should not be responsible for paying separate customs duties, import taxes, brokerage fees, or government charges for eligible Mint Velvet orders shipped through our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact Mint Velvet customer service so we can review the issue and provide the next steps.

• Include your order number and the email address used at checkout.
• Share the tracking number or tracking link if available.
• Describe the delivery issue clearly.
• For damaged packages, include clear photos of the item, packaging, and shipping label when possible.
• Contact us promptly so we can review the situation and assist with the next steps.

Delivery Support

If you have questions about your order status, shipping estimate, tracking update, delivery address, or package condition, please contact our customer service team.