Information We Collect

We may collect information that you provide directly to Mint Velvet, information related to your purchases, and technical information created when you use our website.

• Contact details, such as your name, email address, billing details, and delivery details.
• Order information, including items purchased, order number, purchase history, and customer service messages.
• Account information, such as login details, saved preferences, and account activity if you create an account.
• Payment-related information needed to complete your transaction through PayPal, Stripe, or credit card payment services.
• Website usage information, such as pages viewed, device information, browser type, IP address, and cookie identifiers.
• Email marketing preferences, including whether you have subscribed, opened messages, or updated your preferences.

How We Use Your Information

Mint Velvet uses customer information to operate the store, process purchases, support customers, improve the website, and communicate with you when needed.

Payment Information

Mint Velvet accepts payment through PayPal, Stripe, and credit card payment services. Payment information is used to authorize, process, and manage purchases made through our store.

We receive payment and transaction details needed to process orders, support customer questions, prevent fraud, and keep accurate purchase records.

Cookies and Analytics

Mint Velvet uses cookies and analytics tracking to support website functionality, understand website performance, remember preferences, and improve the shopping experience.

• Essential cookies help the website function, including cart, checkout, account, and security features.
• Preference cookies may help remember your settings or browsing choices.
• Analytics cookies may help us understand page visits, traffic patterns, and website performance.
• Marketing cookies may help measure email or promotional activity when applicable.

You can manage cookies through your browser settings. Blocking certain cookies may affect how some parts of the website work.

Email Marketing

If you subscribe to Mint Velvet email marketing, we may use your email address to send promotional messages, product updates, sale notices, style edits, or other store communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected].

Service Providers

We may share necessary information with trusted service providers that help Mint Velvet operate the store and provide customer service.

• Payment processing providers, including PayPal, Stripe, and credit card payment services.
• Order processing, fulfillment, and delivery-related service providers.
• Website hosting, technical support, analytics, and security service providers.
• Email communication and customer support service providers.
• Professional or operational service providers when needed for store administration.

Service providers should only use customer information as needed to provide services to Mint Velvet or as otherwise permitted by applicable rules.

Data Security

Mint Velvet uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no website, payment process, email system, or online storage method can be guaranteed to be completely secure.

Please avoid sending sensitive payment details, passwords, or unnecessary personal information by email or through a contact form.

Data Retention

We retain customer information for as long as needed to provide our services, process orders, respond to support requests, maintain business records, prevent fraud, resolve disputes, and meet applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for store operations and recordkeeping.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

• You may ask what personal information we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of certain personal information where available.
• You may unsubscribe from marketing emails at any time.
• You may manage cookies through your browser settings.

To submit a privacy request, contact Mint Velvet at [email protected]. We may need to verify your request before taking action.

Children’s Privacy

Mint Velvet is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access Mint Velvet from outside the country where our store operations or service providers are located, your information may be processed in a different location than where you live.

By using our website or placing an order, you understand that your information may be handled by service providers involved in website operation, payment processing, order support, and customer service.

Policy Updates

Mint Velvet may update this Privacy Policy from time to time to reflect changes in our store, website features, service providers, or privacy practices.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after an update means the current version applies.