Terms of Service

Terms of Service

Welcome to Mint Velvet. These Terms of Service explain the rules that apply when you browse our website, place an order, create an account, contact customer support, or use any part of our online store.

Last updated: June 24, 2026

Overview

These Terms of Service apply to your use of the Mint Velvet website and to purchases made through our online store. By using this website, you agree to follow these terms and any additional store policies that apply to your order.

In these terms, “Mint Velvet,” “we,” “us,” and “our” refer to the Mint Velvet store. “You” and “your” refer to the customer, visitor, account holder, or person using this website.

Acceptance of Terms

By visiting the website, placing an order, creating an account, or contacting us about a purchase, you confirm that you have read, understood, and agree to these Terms of Service.

If you do not agree with these terms, please do not use the website or place an order through the store.

Online Store Terms

You agree to use the Mint Velvet online store only for lawful shopping and browsing purposes. You must not misuse the website, interfere with its operation, or attempt to access any area of the website that is not intended for public use.

  • You must provide accurate and current information when placing an order or creating an account.
  • You are responsible for keeping your account login details secure if you create an account.
  • You must not use the website for fraudulent, abusive, harmful, or unauthorized activity.
  • You must not copy, scrape, reproduce, or misuse website content without permission.

Product Information

We do our best to present Mint Velvet product information clearly, including product names, images, descriptions, colors, sizes, materials, and availability where applicable.

Colors, proportions, and details may appear differently depending on your device, screen settings, lighting, or image display. Product descriptions are provided to help you shop, but they should be reviewed together with the product page details before ordering.

Pricing and Availability

Product prices, promotions, discounts, and availability may change without notice. We may update, correct, or remove product listings at any time.

If a product is unavailable after your order is placed, or if a pricing or listing error affects your order, we may contact you with available options, cancel the affected item, or refund the affected amount where appropriate.

Orders and Payment

When you place an order through Mint Velvet, you agree to provide accurate billing, shipping, and contact information. Your order is subject to payment authorization, product availability, and order review.

Order Review

We may review orders for accuracy, availability, fraud prevention, payment confirmation, and shipping details before fulfillment.

Payment

Payment must be completed using the payment options available at checkout. Orders may not be processed until payment is authorized.

Order Changes

If you need to update order details, contact us as soon as possible. Changes may not be possible once processing or shipment has started.

Order Cancellation

Mint Velvet may cancel or refuse an order if required due to product availability, incorrect information, payment issues, suspected misuse, or website errors.

Shipping Reference

Mint Velvet offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timeframes, tracking updates, delivery support, address issues, customs coverage, and package concerns are handled according to the Shipping Policy in effect at the time of your order.

Please review the Shipping Policy before placing an order so you understand processing times, estimated delivery times, and delivery support steps.

Returns Reference

Mint Velvet offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition, refund processing, exchanges, damaged or wrong items, and final sale rules are handled according to the Return Policy in effect at the time of your order.

Customers must contact customer service before sending any return. Returns sent without the correct return instructions and return details may not be accepted.

Account Information

If account features are available, you are responsible for keeping your login information secure and for all activity that occurs under your account.

Please contact us promptly if you believe your account information has been used without permission or if your account details need to be updated.

Prohibited Uses

You may not use the Mint Velvet website, products, services, or content for any unlawful or unauthorized purpose. Prohibited uses include, but are not limited to:

  • Submitting false, misleading, or fraudulent information.
  • Using the website to violate any applicable law or regulation.
  • Attempting to interfere with website security, checkout, payment systems, or store operations.
  • Uploading or transmitting malicious code, viruses, spam, or harmful content.
  • Copying, scraping, reselling, or exploiting website content without permission.
  • Harassing, abusing, threatening, or harming other users, customers, or support staff.
  • Using the website to infringe intellectual property, privacy, or other rights.

Intellectual Property

The website design, text, product presentation, images, graphics, logos, icons, and other content made available through Mint Velvet are owned by or licensed to Mint Velvet unless otherwise stated.

You may use the website for personal shopping and browsing only. You may not reproduce, distribute, modify, publish, sell, or exploit website content without written permission from Mint Velvet or the applicable rights holder.

Third-Party Links

The website may include links, tools, payment options, or content provided by third parties. These third-party resources are provided for convenience and may be governed by their own terms and privacy practices.

Mint Velvet is not responsible for the content, accuracy, availability, policies, or practices of third-party websites or services that are not controlled by us.

Disclaimer

Mint Velvet provides the website and online store content in good faith for shopping, browsing, and customer support purposes. We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Product information, prices, promotions, and availability may be updated or corrected from time to time. We reserve the right to correct errors, update content, or change website features without prior notice.

Limitation of Liability

To the fullest extent permitted by applicable law, Mint Velvet will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, your inability to use the website, or your purchase or use of products from the store.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable consumer protection laws.

Changes to These Terms

Mint Velvet may update these Terms of Service from time to time to reflect changes in our store, website features, policies, products, or operations.

When updates are made, the “Last updated” date near the top of this page will be revised. Continued use of the website after changes are posted means the current version of the Terms of Service applies.

Contact Us

If you have questions about these Terms of Service, your order, store policies, shipping, returns, or account information, please contact Mint Velvet customer support.

Email: [email protected]

Please include your order number if your question relates to an existing purchase so we can review your request more efficiently.