Return Policy
We want your Mint Velvet order to feel right. If you need to return an eligible item, please review the policy below before sending anything back.
30 Days Free Returns
Mint Velvet offers 30 Days Free Returns on eligible items. Customers must contact our customer service team before sending any return so we can provide the correct return instructions and return details.
30-Day Return Window
You may request a return within 30 days of receiving your order. Return requests submitted after the 30-day window may not be accepted.
Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, the item must meet the following conditions:
- The item must be returned within the 30-day return window.
- The item must be unused, unworn, unwashed, and unaltered.
- The item must be in its original condition with tags and packaging included where applicable.
- The item must not show signs of wear, damage, stains, fragrance, makeup, or other marks caused after delivery.
- The return must follow the instructions provided by customer service.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items that are worn, washed, altered, damaged, or no longer in original condition.
- Items missing original tags, packaging, or included accessories where applicable.
- Items marked as final sale or non-returnable at the time of purchase.
- Items returned without first contacting customer service for instructions.
How to Start a Return
- Email our customer service team at [email protected] within 30 days of receiving your order.
- Include your order number, full name, email address used at checkout, item name, and reason for return.
- Wait for our customer service team to provide the correct return instructions and return details.
- Pack the eligible item securely and follow the instructions provided by customer service.
- Do not send your return to any address until our team has confirmed the correct return process.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
Mint Velvet offers 30 Days Free Returns for eligible items when the return is started and completed according to the instructions provided by customer service.
Returns sent without approval, sent to the wrong location, or sent using an unsupported method may not be accepted or reimbursed.
Refund Process
Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements.
Approved refunds are processed within 3–15 days after the returned item is received and inspected. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchanges
If you would like a different size, color, or item, please contact customer service at [email protected] before sending anything back.
Exchange availability may depend on current inventory. If an exchange cannot be completed, our team will guide you through the return process for eligible items.
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Include your order number, a description of the issue, and clear photos of the item and packaging. Our team will review the details and provide the next steps.
Final Sale Rules
Items marked as final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return unless the item arrives damaged, defective, or the wrong item was sent.
If you are unsure whether your item is eligible, contact customer service before starting your return.
Contact Us
For return questions, eligibility help, refund updates, or exchange support, please contact Mint Velvet customer service.
Email: [email protected]
Please include your order number and a clear summary of your return request so we can help you as quickly as possible.
